My Suitcase


Returns, Exchanges & Refunds

Try your purchases at home and if you need to send them back, you have 14 days from the date you received your order to exchange or return. 

Please make sure your items are returned new, unused and with all tags (designer and ours) still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please contact our customer care team at if you have any further questions. 



Should you need to return your purchase, you have 14 days from receiving your order to arrange your exchange or return.

Please let us know you wish to return or exchange items in your order by visiting or sending an email to You can also use the template in the Contact Us page. Please indicate the item(s) and size you would like to receive in exchange. We will refund your order and send you an invoice for the new one. 

Post the return back to us at:

Pom-Pom Chic Ltd.

10 Westbourne Gardens 

W2 5PU London UK

For your convenience, you can re-use the same postal envelope the order was sent it.

We will endeavour to refund the cost of your return for domestic orders. For international orders the refund will be capped at £5. 


Your refund will be credited to the original payment method including the cost of shipping the item back to us (if within the UK). The cost of returning the package will be credited via a separate payment. Within the UK, please use Royal Mail 2nd Class Signed For or an equivalent shipping method. Please send a proof of the shipping cost to if you wish to have a refund of the shipping fees.

Customs duties and sales taxes are non-refundable trough us. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.



Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.

Please take care trying on items as all products must be returned in a new and unused condition with all our and designer garment tags still attached.

Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging otherwise we will not accept them. Please note that fragrance, nail polish and aerosols are final sale and cannot be returned due to transport restrictions.

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